Matilda

DELIVERY

Your Delivery Options 

Shipping options may vary. Check out what's currently available at checkout. 

Énnush delivery services operate on Monday-Friday from 9am-5pm within 5 days after receiving the order. Énnush keep all its rights regarding 30 days term for delivery arising out of applicable distant sales regulations. 

Our Delivery Partners 

Depending on your location, the carrier that ships your order may be different from the shipping partner that collects your return. For the time being, Énnush has partnership with DHL for overseas shipments.  Énnush partners may change from time to time, so our shipment fees and other costs or conditions related with shipment. 

Taxes and Duties 

Taxes and duties are calculated based on your shipping destination and are detailed on the Order Summary page. Make sure to select your location to see accurate local market prices, delivery times, and shipping costs. 

Énnush ship to your destination on a DDU (Delivery Unpaid) basis. This means that the prices shown on the website do not include taxes and duties. When your order arrives at customs, you are responsible for paying all local import, customs and sales taxes.

PO Boxes 

Énnush does not deliver to PO Boxes.

How To Track Your Order

Énnush delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale. 

For overseas shipments, our delivery time starts from the moment of completion of all payments including customs payments to be made to shipping partners, for instance DHL. Énnush does not accept any liability for any delays because of unpaid custom duties as that falls under the customer’s responsıbılıty. 

Once your order has dıspatched, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing Orders section in your account.

Delivery Processing

Before Énnush can ship your purchase, it may need to confirm your details with your card issuer. Énnush will do its best to minimise delays. Énnush works closely with our shipping partners to minimise the potential impact of customs delays.

You can rest assured that your purchase will be kept safe until it reaches you. Once your purchases have been delivered to the specified address, they are no longer covered by Énnush.

If you are not present, you may choose to waive the signature on the shipping page at checkout. Please note that if no signature is collected, you agree to our terms and conditions and assume full responsibility for any possible loss or damage. Please note that orders containing high-value items may still require a signature, even if you haven't chosen to sign your order upon arrival.